Restaurant is fairly new but it's not maintained effectively, when I was there the soda machine was about to flow over with water and tables were not wiped down.
Its a good place for quick food. Personnel os friendly.
I go to this particular Wendy's around once a week and the service is usually good. However, today was not good. Apparently the chocolate part of the frosty machine was down, but the cashier had already rung me up. When the manager noticed I had ordered a chocolate frosty, she started yelling at the workers in the windows that the machine was down and to ask me if I wanted vanilla. Kudos to the woman at the register, because she was extremely calm when replying that she had already asked that and told the manager my response. The manager then started shouting to tell me to move up, "common sense people". She did this in full view of myself. Of course, when working with me directly she was calm and we decided on a full refund and free drink, but the way she treated her fellow employees was entirely disrespectful and unprofessional. To be frank, if you are going to yell at people, be smart enough not to do it directly in front of a paying customer.
I love Wendy's especially the 4 for $4 meal. It's been my jam for a long time. I usually visit as a late night snack or for a quick lunch during the week. Over the years I have mostly had very good or awesome service. Sometimes they miss an item, but if you call and notify them they make it up to you and are always apologetic.
Went through the drive thru and ordered a baked potato for my daughter plus bacon cheeseburger, cheese fries, sodas and frostys.....they tell me to pull up and wait for the potato.....ok no problem.....20 mins goes by and finally someone comes out and says 5-10 more mins for the potato.....I said ok but I hope my other food is going to be hot????? Oh yes it will be!!!! So 10 mins later this kid comes out and says another 10 mins.....I said where is your manager bc t his is ridiculous and I've been sitting here for over 40 mins.....I asked are u going to give me something for all this waiting time???? He said hold on and let me ask my manager??? So he comes back and says she said yea..... So another 10 mins goes by and the me finally comes out and says the potato isn't gonna be ready for another hour!!!!! I said WHAT!!!!! After all this time u had me sitting out here and now u tell another hour???? So I told her to put it in the microwave or something or give it to me and I'll do it when I get home.......so she goes in cooks the potato and comes back out with just the potato and says I gave u a cookie for all the waiting u did (almost an hour for a stale cookie!!!!!!) I said a cookie for all this time and aggravation???? Plus where the hell is the rest of my other food????? Of yea....she comes back with the bag and $2 for the potato!!!!! Yippee!!!!! And now I have melted frostys, and freezing cold food!!!!! Big mistake going to Wendy's!!!!!
Wendy S is a US Restaurant based in Horsham, New Jersey. Wendy S is located at 415 Easton Rd, Horsham, PA 19044, USA.
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